Help F.A.Q.s

Question: Delivery - It has been 2 weeks after I placed my order and I have not received my items.
Answer: If you choose normal mail, your items will be delivered by Singpost within 2 working days - 2 weeks. However, there is an increasing number of delayed mails that got only delivered after 1 month. Unfortunately, we are unable to track your mails if it is sent by normal mail.

Question: I am currently wear 34C from other brand, what size should I choose for Kelly and Autumnz Bra?
Answer: Kelly and Autumnz bra has smaller cutting than other brands. Please kindly choose 1 size up. Eg. If you are wearing 34C from other brand, you should choose 36C or 36D for Kelly bra and Autumnz Bra. Lydia underwire bra has even smaller cutting, you need to choose, in this example, 38D. Please be informed that Autumnz Underwired Amelia Black and Frost has large cup size, so please choose 1 size down. In this example, 36B for Autumnz Amelia Underwire bra.

Question: May I go to your place to try the bra before buying?
Answer: Yes! You are encouraged to come to try the bra.

Question: May I buy directly from you when I am at your place?
Answer: Yes

Question: The bras that I purchased does not fit me, may I do an exchange?
Answer: You may exchange the bras within 14 days from the day EugeneSella sent out the items. It must not be washed and it must be still in the original condition. Exchange transaction will be by meet-up only, at Yishun MRT or my place. If you choose to exchange by post, there will be additional charges incurred.